Refunds & cancellations
How deposits, cancellations, and refunds work for LeafHub consultations.
Last updated: 21 August 2026
This policy applies to consulting engagements with LeafHub Programming Advisory — architecture advisory, health reviews, discovery workshops, and optional retainers described on this Site. It does not cover physical products, software licences, or subscriptions, which we do not sell.
Eligibility overview
Refunds depend on when you cancel relative to the scheduled work and how much of the scoped work has already been performed.
Deposit
Most engagements require a deposit to reserve dates. The deposit amount is stated in your written scope (commonly 30–50% of the fee).
Cancellation by you
| Timing | Deposit / fees |
|---|---|
| More than 10 business days before the first scheduled session | Full deposit refund |
| 5–10 business days before | 50% of deposit retained; remainder refunded |
| Fewer than 5 business days before | Deposit non-refundable |
| After work has started | Fees for work completed are payable; unused prepaid amounts may be partially refunded at our discretion after deducting completed work |
Rescheduling
You may reschedule once without penalty if you give at least five business days’ notice and alternative dates exist within 60 days. Later or repeated reschedules may incur a rescheduling fee of AUD 150 or require a new deposit.
No-shows
If you miss a scheduled session without notice, that session is treated as delivered for billing purposes. Remaining sessions may continue as scoped or be rebooked under the rescheduling rules above.
Work already started
Once discovery interviews, document review, or facilitation has begun, fees reflect time and preparation already invested. We will itemise completed portions if a mid-engagement cancellation occurs.
Materials and third-party costs
Any third-party costs approved by you in writing (for example venue hire for an on-site workshop) are non-refundable once incurred. LeafHub does not purchase materials for resale.
Non-refundable items
- Completed clarification calls within an included window that you chose not to use (the window expires as stated in scope)
- Retainer months already commenced
- Administrative card or bank fees charged by payment providers on refunds, where such fees are imposed on us and disclosed
Refund process
- Email contact@workspace-leafhub.click with your engagement reference and reason.
- We confirm eligibility within five business days.
- Approved refunds are returned to the original payment method within 10 business days of approval.
Refund method & processing time
Refunds are issued to the same account or card used for payment unless we agree otherwise in writing. Bank processing times may add several days beyond our issuance date.
Cancellation by LeafHub
If we must cancel due to illness, conflict, or other cause, you may choose a full refund of amounts paid for undelivered work or a rescheduled engagement at no extra fee.
Australian Consumer Law
Nothing in this policy excludes rights you may have under the Australian Consumer Law that cannot be excluded by agreement.
Contact for refund requests
LeafHub Programming Advisory
Office 8, 24 Example Street, Sydney NSW 0000
Phone: +61 2 0000 2180
Email: contact@workspace-leafhub.click